Cancelling a cellphone contract can be daunting if you dont have all the facts at hand. Weather u are on MTN, Vodacom, Cell C or mobile, the procedures below apply. If a contract holder requests a cancellation from an operator, they will first receive a cancellation quote.
If you choose to go ahead with the cancellation, you will have to make the payment for the cancellation fee, via EFT, and send proof of payment to your service provider.
How to cancel a cellphone contract
The company also provided the first step in the contract cancellation process.
- Vodacom – Dial 082 111 and follow the prompts for Contract Queries then Cancellations.
- MTN – Email retentions@MTN.co.za and request a pre-cancellation quote.
- Cell C – Dial 084 143 and select option 2 which goes to the cancellation department.
- Telkom – Dial 081 180 and ask an operator for a cancellation quote.